Healthcare Performance Scorecard helps to measure and facilitate performance improvement. Performance improvement is the process of measuring the output of a particular process or procedure in an organization and then modifying the process or procedure to increase output, increase efficiency, and/or effectiveness of the process or procedure.
A performance scorecard is a graphical representation of the progress over time of an entity or organization, such as an enterprise, an employee or a business unit, toward the achievement of a specific goal or goals. Performance scorecards are widely used in many industries throughout both the public and private sectors one of them being the healthcare industry. These performance scorecards are critical for outcomes improvement, but knowing what they do, when to use them, how to use them, and who should use them is just as important.
Scorecards are typically organized by clinical program or specialty and measure performance against these goals using simple visualizations. They provide a high-level, one-page overview of a health system’s long-term, strategic outcomes improvement goals. Scorecards are web accessible, mobile-friendly (e.g., tablet, smartphone), and ever-present because they aren’t pushed or pulled reports.
In order for performance improvement in a healthcare organization to be carried out successfully, certain common mistakes and pitfalls have to be avoided. In order to avoid these mistakes and setbacks, healthcare organizations must first:
Integrate Performance Improvement into Your Strategic Objectives
A healthcare organization is a complex, adaptive system where interactions and relationships of different components simultaneously affect and are shaped by the system. As such, it is important for performance improvement to be integrated into the healthcare organization’s strategic objectives and not be a stand-alone project. Strategic objectives such as focusing on population health management, or developing a cardiovascular center of excellence, all require performance improvement in order to be successful. Integrating performance improvement also helps avoid wasting time, effort, and money on programs that may yield little overall benefit.
Use Analytics to Unlock Data and Identify Areas of Opportunity
Healthcare data analytics is required for any sustainable performance improvement initiative. It forms the foundation of discussion and informs decisions. Yet while healthcare organizations have mountains of clinical, claims, financial, operational, patient experience and other data, most of it is locked away in point solutions built for a specific purpose. Performance improvement requires an analytics system that integrates the organization’s data sources and that facilitates quick and easy data sharing. Only with appropriate analytics can an organization identify specific areas of opportunity among strategic areas of focus.
Prioritize Programs Using a Combination of Analytics
Successfully improving clinical outcomes and streamlining operations requires a strong organizational commitment and changes in culture, organizational structure, staff education, and workflow processes. This can be done using a readiness assessment.
A readiness assessment helps the organization determine how ready the teams are to accept change, to estimate what, if any, impact there is on staffing and the potential impact on front-line caregivers. Understanding the strategic objectives and integrating results from a readiness assessment, along with the analytics, help the organization prioritize which care families or clinical services, to begin with.
Different Types of Performance Measurements
Unlike their long-term, strategic scorecard counterparts, dashboards provide real-time or near real-time operational information encompassing tactical scenarios. Scorecards tell health systems how they’re doing overall; dashboards tell systems what’s happening now using interactive metrics with drill-down capabilities.
Dashboard visualizations are more in-depth, making them great tools for tracking AIMs that support system-wide outcomes improvement goals. They create connections directly to live systems and EDW data to enable comparisons of current and historical healthcare data and allow for daily, constant monitoring of items affecting AIMs (e.g., view today’s readmissions, view triage wait times, and view current OR turnaround time).
Key Performance Indexes (KPIs) and Dashboards:
Key Performance Indexes (KPI) are the metrics in a performance scorecard used to evaluate factors that are crucial to the success of an organization. Different organizations depending on the type, size, and industry have different key performance indexes. For example, in manufacturing the various KPIs could be The number of units produced, the number items that fail quality control, the amount of byproduct generated, inventory levels, raw materials inventory levels, and the current price of raw materials.
KPIs are presented in a way that at a glance, an individual can determine whether things are good for each particular KPI without having to see the exact number or translate a number into an indicator of overall health.